We’re committed to your health, safety and well-being.
For the last 28 years, our team at Century Hotel has been committed to ensuring that our facility is a home away from home for our loyal guests. As a small, family-owned and operated hotel, we always want to ensure our guests feel welcome, safe and comfortable when they visit. Never before has that commitment been more important.
As we reopen our property, we are making every effort to go above and beyond our already high standards of cleanliness and sanitization to ensure your health and well-being when you stay with us.
Our team has spent the past few months preparing our property for our guests’ return by completing deep cleanings and sanitization of the entire facility, as well as performing rigorous maintenance. We have also put into place new cleaning procedures, guest services and protocols to ensure a comfortable and safe experience for all of our guests. We are strictly following all public health recommendations from Washington County, the Oregon Health Authority and the CDC and will continue to evolve our policies as new information becomes available. We have also partnered with Ecolab, a global leader in infection prevention, to elevate our already stringent sanitation protocols to the next level. Hospital grade disinfectants are being used for sanitation throughout our property.
Your health, safety and well-being have always been and continue to be our family’s highest priority. As we all adjust to this new normal, we will continue to communicate with our valued guests about our new policies, procedures and what you can expect when you stay with us.
Health & Safety
Robust and enhanced sanitization of all guest rooms, public areas and employee spaces with hospital grade disinfectant. Increased attention will be paid to high-touch areas in all public spaces such as elevator buttons, door handles, light switches, etc.
Guest rooms are heated/cooled via self-contained, individual HVAC units, eliminating concerns around central heating/air conditioning
Implementation of physical distancing layouts including six foot spacing floor markings and signage
Installation of acrylic partitions (“sneeze guards”) at front desk to safely separate guests from team members during check-in process
Hand sanitizer stations available throughout the property
Automated front doors at entrance and exit to property
Check-in: A limited number of guests are allowed in the lobby at a time. Please observe directional signage and respect six foot social distancing guidelines
Housekeeping: Daily service is suspended. Additional housekeeping supplies and linens will be available upon request
Check-out: Check-out will be contactless. Email address will be required at check-in and you will be emailed a copy of your receipt. You will not need to check out at the front desk upon departure
All team members trained in CDC guidelines, including proper hand-washing and hygiene
Team members will pass a health check prior to each shift, including temperature checks
Team members will wear face coverings as required by public health authorities
Adjustments to Property Amenities
Self-service water and coffee service in lobby is temporarily suspended
Swimming pool and fitness rooms are temporarily closed
Complimentary continental breakfast is available for pickup each morning in the Century Room
Pens, paper and area guides have been removed from each room and room service menus are replaced with a digital option
Our restaurant, Hayden’s Lakefront Grill, remains closed. We anticipate Hayden’s will reopen with limited capacity to ensure social distancing and the health and safety of our customers and our team in the coming weeks
Please Visit Responsibly
If you have recently been exposed to COVID-19 or have symptoms of COVID-19, including a fever, cough or shortness of breath, please help us keep everyone safe by rescheduling your visit
Please wash hands frequently, utilized provided hand sanitizer and follow physical distancing guidelines
Our team and our family have made every effort to make you feel at home at Century, today and every day since we first opened our doors. As we adapt to these new policies and procedures, we appreciate your support and collaboration to keep everyone safe and healthy.
As state and local guidelines adjust, we will adapt to new information and new policies. We appreciate your patience through this process, as we continue to prioritize your health and safety.
Please do not hesitate to contact our team directly at firstname.lastname@example.org with any questions or concerns. We deeply appreciate the support we have received from our loyal guests over the last few months and are grateful for the trust you place in us to host you during your travels. We look forward to welcoming you home to Century soon.